Cisco Unified Communications Manager Administration Guide, Release 8. Directory Number Configuration [Cisco Unified Communications Manager (Call.
Manager)] Directory Number Configuration The following sections provide information about working with and configuring directory numbers (DNs) in Cisco Unified Communications Manager Administration: •Directory Number Configuration Settings •Synchronizing a Directory Number With Affected Devices •Configuring Private Line Automatic Ringdown (PLAR) •Removing a Directory Number from a Phone •Creating a Cisco Unity Connection Voice Mailbox •Related Topics Directory. Number Configuration Settings In Cisco Unified Communications Manager Administration, use the Call Routing > Directory Number menu path to configure directory numbers (DNs).
Using Cisco Unified Communications Manager Administration, you configure and modify directory numbers (DNs) that are assigned to specific phones. Use the Directory Number Configuration window to perform the following tasks: •Add or remove directory numbers. Configure call forward, call pickup, call waiting, and multilevel precedence and preemption (MLPP) options. Set the display text that appears on the called party phone when a call is placed from a line.
Configure ring settings. Configure Cisco Unity Connection voice mailboxes. Shared lines always have identical DN settings, except for the field sections in the Directory Number Configuration window that contain the naming convention "on Device SEPXXXXXXXXXXXX," which are maintained/mapped to a specific device. If you add a shared line to a device, the shared DN configuration settings, such as Calling Search Space and Call Forward and Pickup, will display. If these DN configuration settings get changed, the new settings apply to all the shared lines. Tips About Configuring Directory Numbers You can configure the directory number configuration settings by choosing Call Routing > Directory Number; you can configure these settings after you add a phone under Device > Phone; or, you can configure these settings after you add a CTI route point under Device > CTI Route Point. If you configure the directory number via Device > Phone or Device > CTI Route Point, be aware that only the configuration settings that apply to your phone model or CTI route point display.
If you configure the directory number via Call Routing > Directory Number, all of the directory number settings do not display at the same time; for example, after you configure the directory number and click Save, more configuration settings may display. You can configure the call forward, call pickup, and MLPP phone features while you are adding the directory number. Tip You can assign patterns to directory numbers; for example, 3. XX. To avoid user confusion when you assign a pattern to a directory number, add text or digits to the DN configuration fields, Line Text Label, Display (Internal Caller ID), and External Phone Number Mask. These fields display for a directory number only after you add the directory number and you associate the directory number with a phone.)For example, add the user name to the line text label and internal caller ID, but add the outside line number to the external number mask, so when the calling information displays, it says John Chan, not 3. XX. When you configure a directory number, you may want to consult the following topics as well: •For information on how to configure Private Line Automatic Ringdown (PLAR), see the "Configuring Private Line Automatic Ringdown (PLAR)" section. For information on how to synchronize a directory number with affected devices, see the "Synchronizing a Directory Number With Affected Devices" section.
For information about resetting a phone, see the "Tips About Resetting a Phone" section. For information about removing a directory number from a phone, see the "Removing a Directory Number from a Phone" section. For information about creating a Cisco Unity Connection voice mailbox, see the "Creating a Cisco Unity Connection Voice Mailbox" section. Using the GUI For instructions on how to use the Cisco Unified Communications Manager Administration Graphical User Interface (GUI) to find, delete, configure, or copy records, see the "Navigating the Cisco Unified Communications Manager Administration Application" section and its subsections, which explain how to use the GUI and detail the functions of the buttons and icons.
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Book Title. Cisco Unified Communications Manager Administration Guide, Release 8.6(1) Chapter Title. Directory Number Configuration. PDF - Complete Book.
Configuration Settings Table Table 4. Directory Number Configuration window. For related procedures, see the "Related Topics" section. Table 4. 3- 1 Directory Number Configuration Settings. Field. Description. Directory Number Information.
Directory Number Enter a dialable phone number. Values can include route pattern wildcards and numeric characters (0 through 9).
Special characters such as a question mark (?), exclamation mark (!), backslash (\), brackets ([ ]), plus sign (+), dash (- ), asterisk (*), caret (^), pound sign (#), and an X are also allowable. Special characters that are not allowed are a period (.), at sign (@), dollar sign ($), and percent sign (%). At the beginning of the pattern, enter \+ if you want to use the international escape character +.
For this field, \+ does not represent a wildcard; instead, entering \+ represents a dialable digit. Note When a pattern is used as a directory number, the display on the phone and the caller ID that displays on the dialed phone will both contain characters other than digits.
To avoid this, Cisco recommends that you provide a value for Display (Internal Caller ID), Line text label, and External phone number mask.The directory number that you enter can appear in more than one partition. . If you configure this field under Call Routing > Directory Number, you can enter insert directory numbers in bulk by entering a range (that is, by entering the beginning directory number in the first field and by entering the ending directory number in the second field); by using this method, you can create up to 5.Route Partition Choose the partition to which the directory number belongs.Make sure that the directory number that you enter in the Directory Number field is unique within the partition that you choose.
If you do not want to restrict access to the directory number, choose < None> for the partition. You can configure the number of partitions that display in this drop- down list box by using the Max List Box Items enterprise parameter. If more partitions exist than the Max List Box Items enterprise parameter specifies, the Find button displays next to the drop- down list box. Click the Find button to display the Find and List Partitions window.
Find and choose a partition name by using the procedure in the "Searching for a Partition" section. Note To set the maximum list box items, choose System > Enterprise Parameters and choose CCMAdmin Parameters. Description Enter a description of the directory number and route partition. The description can include up to 5. Alerting Name Enter a name that you want to display on the phone of the caller when the called phone is ringing.
This setting, which supports the Identification Services for the QSIG protocol, applies to shared and nonshared directory numbers.When the phone rings at the terminating PINX, if you configured an alerting name for a directory number with shared- line appearances, the system performs the following tasks: •Forwards the alerting name of the called party, if configured, to the caller.Applies the Connected Name Restrictions (CONR) that are configured for the translation pattern (if restrictions exist) Depending on the state of the call and your configuration, the alerting name, directory number, or display (internal caller ID) configuration may display on the phone, as described in the following bullets. more. Alerting state—The alerting name displays, as configured in the Directory Number window.Connected state—If you configure the Display (Internal Caller ID) and the Alerting Name fields, the display (internal caller ID) name displays.
Connected State—If you configured the Alerting Name field but not the Display (Internal Caller ID) field, the directory number displays. Setting the Always Display Original Dialed Number service parameter to True impacts the alerting name functionality. If you set the service parameter to True, the original dialed number and the alerting name displays during the call.